Check-in: 4:00pm   /   Check-out: 11:00am 

DEPOSIT AND CANCELLATION POLICY 

• Reservations must be cancelled/modified outside of 24-hour policy. Cancellation prior to 24 hours are subject to a $20 fee. 100% of the remaining room rate and applicable tax will be charged for unscheduled departures
• The 24 Hour cancel policy does not apply to any pre-paid, non-refundable offers.
• All reservations must be guaranteed with credit card at time of booking. A deposit is required at the time of booking equal to the first nights’ room and tax
• Group Cancellation Policy: A separate cancellation policy applies for all call-in group cancellations. Please contact your group coordinator for details on the specific policy.
• Non-Refundable Cancellation Policy: This reservation requires full pre-payment and is non-cancellable, non-amendable and non-refundable. We will charge the full amount of the reservation to the credit card you used to make this reservation shortly after the reservation is made.

HOUSEKEEPING

• Stayover Service: Light Stayover Housekeeping Services is available every Day. 
• Guest Room Sanitation Prior to Arrival: 
  • Disinfecting: Sanitation chemicals proven to kill 99.9% of all germs and viruses will be used in guest rooms prior to guest arrival.
  • 8-Point High-Touch Cleaning: A checklist of frequently touched areas in each guest room will be maintained, to ensure that they receive extra disinfection.

SMOKING POLICY 

The Essex Resort & Spa is a non-smoking hotel for all guestrooms, hallways, stairwells and public spaces. A $300 room recovery fee will be charged to the registered guests for smoking in the guestroom.

TAXES & FEES

Taxes:  9% Occupancy Tax, $1.50 VTDMF per day is added to all reservations

Resort Fee: $29 per night per room is additional to the room rate. 

ESSEX RESORT FEE INCLUSIONS: $29 PER NIGHT

We want you to enjoy a Vermont getaway experience unlike any other and provide the following services & offerings that are truly unique to our property.

• Unlimited High-Speed Internet Access 
• Self-Parking
• Unlimited toll-free and local calls
• Complimentary Lobby Refreshments including Morning Coffee & Tea, Afternoon Infused Water & Seasonal Beverage & Cookies
• Access to Spa Facilities including: Indoor Pool, Fitness Center, Outdoor Hot Tub, Outdoor Pool (Memorial to Labor Day), Sauna & Steam Room & Spa Boutique 
• Evening S’mores & Fire (year-round, weather dependent)
• Seasonal Outdoor Recreation Activities 
• Bicycle Rentals (weather dependent)
• Lawn Games in Tavern Backyard
• Snowshoe Rentals 
• Board Games
• Assortment of Sports Balls
• Snowman Garden 
• Bakery Samples Daily 
• Self Guided Visits with our Goats Stewart & Penelope

PET POLICY

As part of our commitment to provide the highest level of service to our guests, The Essex Resort & Spa welcomes dogs staying with their owners in designated guest rooms. The Essex does charge a $150 non-refundable cleaning fee per STAY - Dogs will receive a  welcome bag with a dog bowl, dog toy & poop bags as well as a dog bed in the room if your pooch would like one. This fee will be added to your reservation upon check-in and is nonrefundable.

To ensure a comfortable stay for all guests of The Essex, we have developed the following guidelines for pet etiquette:

• Please note that your dog should not exceed 75 pounds, and there may only be one dog per room. 
• Your dog must always be on a leash or in a kennel and you may not leave your pet unattended at any time.
• Health Department regulations require that your dog is not permitted at any time in any dining outlets, pool areas, Spa, or Fitness Center. Dogs are welcome on the patio of The Tavern by entering from the gardens. 
• We ask that you be courteous and responsible by always cleaning up after your dog. 
• To ensure that other guests of the resort are not inconvenienced by noise, we ask that you always keep your dog quiet. Each complaint of noise received will incur a $100 disturbance fee. If our Team is asked to contact you more than once as the result of your dog making noise, we will assist you in making arrangements for your dog to stay at an offsite boarding facility for the remainder of your visit. The non-refundable pet fee will not be refunded once the pet has been in the guest room. 
• Please contact the Front Desk to schedule Housekeeping Service at times when your dog is not in the room. 
• The resort, parent company, agents and team will not be responsible for any liability involving your dog with respect to property damages, injuries, or any other incidents.

Pet Friendly Guest Rooms: There are a limited amount of designated pet friendly guest rooms located on property. Select pet friendly guest rooms are thoroughly cleaned and treated for potential allergens. Rooms are based upon availability.

Service Animals: With appropriate documentation, service animals are not be subject to a daily pet fee but must abide by applicable pet etiquette guidelines.