ARE THERE ANY RESTRICTIONS ON WHO CAN USE THE SPA?
All Resort Guests can use the indoor pool, seasonal outdoor pool, and pool locker rooms. Spa treatments are available for guests 12 and older; however, guests under the age of 16 must be accompanied by a parent or guardian. The spa locker rooms and relaxation spaces may be used by guests 16 and older.
WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?
Our Recipe for Relaxation suggests that you arrive for your Spa appointment no later than a half hour before the scheduled start time. The extra time will allow you to enhance the effectiveness by first unwinding in our steam rooms, saunas, and relaxation lounges. We also recommend allowing yourself enough time for a shower; the beneficial oils used in our treatments are best absorbed through clean skin.
WHAT IF I NEED TO POSTPONE OR CANCEL MY APPOINTMENT?
Please note that treatments begin at the time scheduled. To ensure that all guests receive their full treatment, late arrivals will end at the originally scheduled time Your services are reserved especially for you. Please notify the spa by no later than 4:00 PM the day prior to your scheduled appointment(s) if you need to reschedule or cancel appointments. Cancellations or changes made after this period, as well as no show appointments, will be charged the full treatment fee per appointment.
IS GRATUITY INCLUDED?
For your convenience, a 22% service charge will be automatically added to all services and packages. You may adjust the service charge to reflect your level of satisfaction with our services.
WHAT IF I HAVE HEALTH CONCERNS?
We ask that all guests inform us upon booking of any blood pressure concerns, allergies, or any other physical ailments or disabilities. Please also inform us upon booking if you are pregnant, using Retin A, Accutane, or Renova.
HOW SHOULD I PREPARE FOR MY SPA APPOINTMENT?
For your safety and wellbeing we highly discourage alcohol consumption prior to Spa
treatments. Men and women should avoid shaving before certain treatments. Please drink
plenty of water (at least two glasses of water per each hour of treatment or exercise) to help your body process the effects of your treatment or exercise session. Inquire of our knowledgeable staff when you make your appointment as to further suggestions.
WHAT SHOULD I WEAR?
Our signature plush robes, slippers, and personal lockers are provided for all Spa guests. Most of our guests prefer to fully undress for treatments, as our staff is professionally trained in proper draping designed to ensure modesty and comfort throughout the service. However, if you would be more comfortable, you may wear undergarments for your treatment. To ensure safety, proper clothing and closed toe fitness shoes are required in the fitness center and exercise classes.
IS THERE A PLACE FOR ME TO STORE MY VALUABLE?
While we do provide lockers for each guest, we ask that you please do not bring jewelry or other valuables to the Spa. Unfortunately, we are not able to take responsibility for valuables that are lost or left at the Spa.
